FIM - Official Portal

 

FACULTY OF INDUSTRIAL MANAGEMENT

 

DATO' DR. ISHAK ISMAIL
PROFESSOR


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+6 09-424 5039

 

 

  • QUALIFICATIONS:

    Doctor of Philosophy (Services Quality Management), 1996. University of Hull, United Kingdom. [Examined by Professor Martin Christopher, Cranfield University, United Kingdom]. Title of thesis: “Perceptions of Customer Service in Malaysia: A Study of the Pilgrims Management and Fund Board”.
     
    Masters in Business Administration (Marketing), 1983. Governors State University, Park Forest South, Illinois, USA.
     
    Bachelors of Science (Marketing), 1981. Northern Illinois University, Dekalb, Illinois, USA.
     
    Diploma in Business Studies (General Business), 1978. MARA Institute of Technology, Shah Alam, Selangor Darul Ehsan.

     

    BACKGROUND:

    Ishak Ismail was born on the auspicious day of the first Malayan General Election, 27 July, 1955 to a young family of Ismail Jamaluddin, a school teacher and Fatimah Mohd Ariffin a homemaker. He was brought up by his maternal grandparents Mohd Ariffin Lebai Hitam, a petty trader and Sarah Abdul Rashid, a housewife. Ishak began his primary schooling at Mahmud Primary School Raub, Pahang. He sat for his Malaysian Certificate of Education and Higher School Certificate respectively in Kuala Kangsar and Seremban. Having completed his secondary education, Ishak went to the Institute Technology Mara to pursue a diploma in business studies in 1975. Upon completion of his Diploma, Ishak worked with Lembaga Kemajuan Pahang Tenggara (Dara) as an Administrative cum Marketing Officer for Dara Ornamental Minerals Sendirian Berhad (DOM). At DOM, Ishak has successfully transformed the company from red to black. After two years with Dara Ishak was awarded the Pahang State Scholarship to pursue a Bachelor's degree in Marketing at the Northern IIinios University, Dekalb, Illinios, USA in 1979. This is later followed by an MBA from Governors State University. His PhD is in the field of Services Management. The PhD at University of Hull was fully financed by Universiti Sains Malaysia from Jan 1993 till May 1995.
     
    Ishak began his career as academician at the School of Social Sciences, Universiti Sains Malaysia on the faithful day of 3rd October 1983. Today marks his 31 years of service to Universiti Sains Malaysia. At USM, Ishak rose through the ranks beginning as a Coordinator of the Industrial Training Program and appointed Dean for the School of Management for two terms beginning May 2008 till December, 2012. He is currently a member of the University Senate, a second term as an elected representative. Ishak has sat on many committees and responsible for many first namely; Entrepreneurship Program at the Student Affairs Unit, first Chairman of SlAP (System Intervensi Akademik Pelajar), and the first Chairman of the Executive Development Program, School of Management. Ishak is also responsible for the establishment of the Sustainable Leadership and Entrepreneurship Unit at the School of Management which is endorsed by the Ministry of Human Resources, Malaysia. As Dean Ishak has propagated new programs at the School of Management of which there are the Bachelor of Management (International Business) and the Bachelor of Management (Islamic Finance). Ishak and a few colleagues is also instrumental in the setting up of the Graduate Business School, Universiti Sains Malaysia. He in collaboration with Prof. Hasnah has been responsible for the setting-up of new MBA programs such as Sustainable Development and Service Sciences and Management Engineering (a program endorsed by IBM). In his tenure as Dean, the School of Management has been accepted into the fold of ABEST21, a Management Education Accreditation Unit based in Tokyo. Through his network, Ishak too has put the ground of establising relationship with universities  in Japan, Brunei, Indonesia, United States, Sweden and Norway.  
     
    Ishak published well both nationally and internationally.His books has been published by known publishers such Pearson, Mc Graw Hill, Dewan Bahasa and Pustaka and Institute Integrity National. Ishak also has a book published in Japan. Ishak has frequently been invited as key note speaker, speaker and presenter in the ASEAN circuit.  He has been invited to be a speaker in Brunei, Indonesia and Japan. Ishak has also undertaken training programs for Intel, Motorolla,Bank Rakyat, Permodalan Nasional Berhad, Hitachi and various other state agencies. He has also embarked on consultancy work for the World Bank (through EPU), Jaya Jusco and TESCO. He has also been involved in contract research for Institute Integriti Nasional, The Malaysian Institute of  Accountants and MARA.
     
    Ishak is also known nationally. He was a two-term President of the Asian Academy of Management. During his tenure as President the two journals produced by the academy was awarded the Scopus-Indexed. Ishak is one of the five(5) Malaysian Academics who sits on the board of Corporate Integrity System Malaysia, Malaysian Institute of Integrity. He also acted as an "Subject Matter Expert" for Dewan Bahasa and Pustaka. Kolej Islam Pahang Sultan Ahmad Shah (KIPSAS) has engaged him as an academic advisor since its inception. Ishak has also acted as academic advisor for Kolej Professional MARA . At present Ishak is an academic advisor to University Teknologi Yogyakarta and Bina Nusantara University, Jakarta, Indonesia. Ishak is an Associate Member of the Institute of Internal Auditors Malaysia. For his services as an academic Ishak has won the Asia's Best B-School Awards on the category of the Best Professor in Management. The award was bestowed by the strategic partner of CMO Council Asia with The Wall Street Journal. For his services to the community, the Royal Highness the Sultan of Pahang has also bestowed the award of Darjah Indera Mahkota Pahang (DIMP) and Setia Mahkota Pahang. Ishak is a married to Prof. Dato' Hasnah Haran from the Graduate School of Business, Universiti Sains Malaysia and have four (4) children.
    1. Service Marketing/Management
     
    1. Entrepreneurship
     
    1. Business Ethics and Corporate Governance
  • INTERNATIONAL LEVEL
     
    Title: The Service Quality of Audit Firms, Perceptions of Users.
    Sponsorship: CPA Australia
    Valuation: RM 5,000
    Co-researcher: Ishak Ismail
    Duration: September 2004 – September 2006

    Title: Historical development of accounting standards in Malaysia. It is part of a bigger research titled, “External Auditing Environment in Malaysia.
    Sponsorship: Waseda University, Tokyo, Japan
    Valuation: Yen 116,667 (RM 3,395)
    Group Leader: Hasnah Haron
    Co-researcher: Daing Nasir Ibrahim and Ishak Ismail
    Duration: January 2002 - April 2003

    Title: Ethical Offences Committed by Accountants since the Installation of the Code of Ethics till 2002. It is a part of a bigger research titled “External Auditing Environment in Malaysia.
    Sponsorship: Waseda University, Tokyo, Japan
    Valuation: Yen 116,667 (RM 3,395)
    Group Leader: Hasnah Haron
    Co-researcher: Daing Nasir Ibrahim and Ishak Ismail
    Duration: January 2002 - April 2003

    Title: Factors Influencing Ethical Values by Accountants. It is part of a bigger research titled, “External Auditing Environment in Malaysia.
    Sponsorship: Waseda University, Tokyo, Japan
    Valuation: Yen 116,667 (RM 3,395)
    Group Leader: Hasnah Haron
    Co-researcher: Daing Nasir Ibrahim and Ishak Ismail
    Duration: January 2002 - April 2003

     

    NATIONAL LEVEL

    Title: Expectation Gap of the Roles of Internal Auditor
    Sponsorship: Institute of Internal Auditor, Malaysia
    Valuation: RM 3,000
    Group Leader: Hasnah Haron
    Co-researcher: Ishak Ismail, Tong Chue Qun
    Duration: July 2008 – June 2009.

    Title: Governance, Ethics and CSR of Malaysian PLCs Sponsorship
    Sponsorship: Institute Integriti Malaysia and MAREF
    Valuation: RM 45,000
    Co-researcher: Ishak Ismail
    Duration: January – August 2006

    Title: A Market Study for Jaya Jusco in Pulau Pinang
    Sponsorship: EON Group
    Valuation: RM 35,000
    Co-researcher: Ishak Ismail
    Duration: August 2005

    Title: Governance, Ethics and Corporate Social Responsibility of Public Listed Companies in Malaysia.
    Sponsorship: MAREF (Malaysian Accountancy Research Education Fund) and IIM (Institute Integrity Malaysia).
    Valuation: RM 40,000
    Group Leader: Hasnah Haron
    Co-researcher: Ishak Ismail, Daing Nasir Ibrahim, Quah Chun Hoo and Noor Nasir Kader Ali
    Duration: May 2005 - February 2006.

    Title: Ethical Judgement of Accountants.
    Sponsorship: Malaysian Institute of Accountants.
    Valuation: RM 20,000
    Group Leader: Hasnah Haron
    Co-researcher: Ishak Ismail, Daing Nasir Ibrahim, Ichiro Shiobara and Maisarah Md Saat (UTM, Johor).
    Duration: September 2004 - September 2006.

    Title: Service Quality of Audit Firms: Perceptions of Users
    Sponsorship: CPA, Australia.
    Valuation: RM 5,000
    Group Leader: Hasnah Haron
    Co-researcher:  Ishak Ismail, Daing Nasir Ibrahim and Ichiro Shiobara
    Duration: May 2004 - December 2005.

    Title: A Market Study for TESCO in Sungai Petani, Kedah
    Sponsorship: TESCO, Malaysia
    Valuation: RM 35,000
    Group Leader: Daing Nasir Ibrahim
    Co-researcher:  T. Ramayah, Ishak Ismail and Quah Chun Ho
    Duration: August 2004

    Title: Customer Orientation: Perceptions of Work Culture Among Staffs in Universiti Sains Malaysia
    Sponsorship: Short Term Grant
    Valuation: RM 7,660
    Group Leader: Ishak Ismail
    Co-researcher:  Hasnah Haron
    Duration: November 1997 - November 1998

    Title: Feasibility Study for the Marketing of Traditional Handicrafts in Pulau Pinang
    Sponsorship: PERDA
    Valuation: RM 7,500
    Group Leader: Mohd. Nasser Noor
    Co-researcher:  Ishak Ismail and Zainol Che Mamat
    Duration: January 1984 - June 1984

    Title: The Study of Distribution Channel for Agricultural Products of Kubang Menerong, Pulau Pinang.
    Sponsorship: PERDA
    Valuation: RM 7,500
    Group Leader: Mohd. Nasser Noor
    Co-researcher:  Ishak Ismail and Zainol Che Mamat
    Duration: January 1984 - June 1984

     

    UNIVERSITY LEVEL

    Title: Documenting Human Resource Governance and Performance of USM: Pre- During and Post APEX.
    Sponsorship: Universiti Sains Malaysia
    Group Leader: Hasnah Haron (School of Management), Morshidi and Ooi Keat Gin (School of Humanities)
    Co-researcher: Zamri Ahmad, Ishak Ismail, Siti Rohaida, Noor Hazlina, Tajul Ariffin, Effiezal, Haslindar.

    Title: Service Quality of Development Department, USM: Perception of Students and Responsibility Centres
    Sponsorship: Universiti Sains Malaysia
    Group Leader: Hasnah Haron
    Co-researcher: Ishak Ismail, Azizah Omar

    Title: Quality Service Delivery of Non-Audit Services and Compliance with international Standards on Quality Control (ISQC) of SMEs Practitioners and Its Relationship to Satisfaction and Non-Audit Fees; Perceptions of SMEs.
    Sponsorship:  Universiti Sains Malaysia.
    Valuation:  RM 56,751
    Group Leader: Hasnah Haron
    Co-researcher:  Ishak Ismail, Daing Nasir Ibrahim and Lok Char Lee.
    Duration: 18 February 2008 - 17 February 2009.

    Title: Compliance with International Financial Reporting Standard for Small and Medium-sized Entities (SMEs).
    Sponsorship: Universiti Sains Malaysia.
    Group Leader: Sofri Yahya
    Co-researcher: Ishak Ismail, Hasnah Haron, Daing Nasir Ibrahim and Lok Char Lee.
    Duration: July 2008 - June 2010.

    Title: Corporate Governance Managerial Ownership & Firm Success.
    Sponsorship: Short Term Grant USM
    Valuation: RM 15,000.00
    Group Leader: Hasnah Haron
    Co-researcher: Ishak Ismail, Sofri Yahya
    Duration: April 2004 – May 2005

    Title: The Relationship between Corporate Governance Structure and Corporate Success.
    Sponsorship: IRPA, Short Term Grant
    Valuation: RM 15,000
    Group Leader: Sofri Yahya
    Co-researcher: Hasnah Haron, Ishak Ismail, Daing Nasir Ibrahim
    Duration: April 2004 - May 2006

    Title: Customer Satisfaction and Assessment of Service Quality
    Sponsorship: Short Grant USM
    Valuation: RM 7,660
    Group Leader: Ishak Ismail
    Duration: November 1997 – November 1998

    Title: Perceptions of Customer Service in Malaysia – A Study of the Pilgrims Management and Fund Board Malaysia
    Sponsorship:  USM ASHES
    Valuation:  -
    Group Leader: Ishak Ismail
    Co-researcher: -
    Duration: June 1994 - May 1996

    Title: Bumiputra Participation in Business in Pulau Pinang - A Case Study of Balik Pulau.
    Sponsorship:  Short Term Grant
    Valuation:  RM 15,000
    Group Leader: Osman Mohamad
    Co-researcher:  Ishak Ismail and Tuan Haji Yusof Hamdani Jalaluddin
    Duration: June 1994 - May 1996

    Title: Customer Service – Malaysian Managers’ Perception.
    Sponsorship: Short Term Grant
    Valuation: RM 8,000.00
    Group Leader: Ishak Ismail
    Co-researcher: -
    Duration: January 1984 - June 1984

  • BACHELOR OF MANAGEMENT:

    Marketing Management
    Product Planning
    Salesmanship
    Marketing Principles
    Consumer Behaviour
    Business Ethics
    Strategic Management
    Small Business Mgmt
    Human Resources Mgmt
    Sales Management
    Operations Management

     

    MASTERS IN BUSINESS ADMINISTRATION (MBA):

    Marketing Management
    Production & Quality Mgmt
    (Co-teach Prof. Muhamad Jantan)
    Business Ethics

     

    DOCTOR OF BUSINESS ADMINISTRATION (DBA):

    Current Business Issues (Facilitator & Co-Lecturer)